Cyberattack keeps Russian retailer Poryadok offline for five days
Russian home goods chain Poryadok, with 48 stores in 32 cities, was hit by a cyberattack that closed stores and suspended online services for five consecutive days, The Record reports. Customers could not collect paid orders, access loyalty accounts or reach support; the company confirmed the attack but did not say how attackers got in or when operations will resume, and there is no attribution. Other Russian businesses, including Dodo Pizza and travel agency Anywayanyday, have also reported cyberattacks in the past two months.
What happened
Russian home goods chain Poryadok closed stores and suspended online services for five consecutive days after a cyberattack. Customers could not collect paid orders, access loyalty accounts or reach customer support. The company confirmed the attack but did not say how the intrusion happened or when operations will return to normal.
Why it matters
Sales stopped in stores and online for five days, customers with paid orders were left without pickup or support channels, and brand trust took a hit. It is still unclear whether customer information was compromised, leaving open the risk of a data leak and complaints.
What to do
Use this case to test your own continuity: check whether manual processes exist for order pickup, returns and customer service when systems fail, and whether an alternative customer communication channel is in place. Watch Poryadok statements for any confirmation of data compromise.
For the technical team
- Affected
- Poryadok, rede russa de lojas de artigos domésticos com 48 lojas em 32 cidades; site, aplicativo móvel e lojas físicas t · Poryadok: website, mobile app, physical stores, order pickup, loyalty program and customer support hotline. The chain operates 48 stores across 32 Russian cities.
- Exploitation
- No attribution and no confirmation of customer data compromise, according to The Record (Recorded Future News). Online services remained unavailable on Friday, according to user reports collected by outage monitoring service DownRadar.
- Fix
- Not applicable; no software fix. The company says it is actively working to restore services, with no timeline for full recovery.
- Vector
- Not disclosed. Poryadok confirmed the disruption was caused by a cyberattack but did not say how attackers breached its systems.
- More details
- The company first reported technical problems on Sunday and later confirmed the cyberattack. Stores in Voronezh, where the company was founded in 2010, and other Russian cities remained closed, with notices citing technical problems. The company website indicated only some stores were still affected. Context cited by The Record: fast-food chain Dodo Pizza suffered a breach in September claimed by a group calling itself DataSuckers; online travel agency Anywayanyday suspended bookings in mid-October after a cyberattack disrupted its IT systems.
Timeline
The Record reports days of disruption at Poryadok following a cyberattack.
