General Terms and Conditions

Welcome to, a service offered by ai|coustics UG and its affiliates (hereinafter referred to as ””, “we”, “our/s”, “us”).

— Scope of application

For all deliveries from us to consumers, these General Terms and Conditions (GTC) apply. A consumer is any natural person or legal entity who enters into a legal transaction in which our product or service is part of this legal transaction.

— Contracting party

The contract of a sale is concluded with ai|coustics UG. The company address can be found in the imprint.


— Conclusion of contract

  • The presentation of the products and services is not a legally binding offer, but only an invitation to order. 
  • By going through the ordering process with the completion of the payment process, you place a binding order for the goods and / or services listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.


— Right of withdrawal

  • If you are a consumer (i.e., a natural person who places the order for a purpose that can neither be attributed to your commercial or independent professional activity), you are entitled to a right of withdrawal in accordance with the statutory provisions.
  • If you, as a consumer, make use of your right of revocation pursuant to Section Cancellation policy, you shall bear the regular costs of the return shipment.
  • In all other respects, the regulations apply to the right of revocation, which are reproduced in detail in the following
  • A revocation is only possible if the service has not yet been ordered.


Cancellation policy¹


Right of withdrawal


You have the right to cancel this contract within fourteen days without giving any reason. Exceptions are already delivered services. You can only redeem unused but booked services within that period. Any provided service is terminal and cannot be withdrawn from.


The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.


To exercise your right of withdrawal, you must inform us (either via dedicated mail address we provided or contact information in our imprint) utilizing a clear declaration (e.g., a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. If you make use of this option, we will immediately send you (e.g., by e-mail) a confirmation of receipt of such revocation.


To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.


Consequences of the revocation


If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs, but fewer services already performed or commissioned (except for additional costs resulting from the fact that you have chosen a type of delivery apart from the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.


You must return or hand over the goods to us or to (insert here the name and address of the person authorized by you to receive the goods, if applicable) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.


You will bear the direct costs of returning the goods and reimbursement of the fees. We cannot arrange a refund for services already commissioned.


You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

If you received a service or product from us, you are denied to further use received files, products or outcomes of provided service anywhere. Including you own usage. A violation, inclines us to receive a payment for the offered service or product plus a 100% additional violation fee (doubling the initial bill).


— End of the cancellation policy –

(¹ This cancellation policy does not apply to the separate delivery of goods).

— Prices and shipping costs

  • The prices listed on the product pages include the statutory VAT and other price components. 
  • If additional costs are incurred, we will point it out.
  • When paying by cash on delivery, an additional fee of up to 20.- Euro is due, which the deliverer collects locally. Further taxes or costs do not apply.

— Delivery

  • The delivery time is up to 5 days. On any deviating delivery times, we point out on the respective product page.

— Payment 

  • Payment is made exclusively through the channels provided by us. 
  • If you choose the payment method prepayment, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

— Retention of title

  • Until full payment, the goods remain our property and no chargeable offers can be used.

— Dispute resolution

The EU Commission has created an Internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board. wird im Rahmen des EXIST-Programms durch das Bundesministerium für Wirtschaft und Energie und den Europäischen Sozialfonds gefördert.